172 Norwich Dr                                                                                                     Rochester, NY 14624                                                                                                     1 March 07   Bob Rymer Heating & Cooling 990 Parma Center Rd Hilton, NY 14468   Dear Bob,      After many years of excellent service from your company we were so pleased that when the furnace stopped working on Monday morning 2/26/07 you were able to come out and repair it and we again had heat.      We were very surprised to get a call from you stating that the price of the board was too high and that you took the time to research out the correct price saving us over $200.00.      In this day and age it is rare to find a Company willing to go the extra mile for a Customer.  Thank you.   Sincerely, Marcia & Gary Caswell